FAQ
Quick answers, freshly brewed.
Everything about your outbound agent, from your first lead to your first reply.
Quick answers
The questions we hear most
Getting started
From first lead to first reply.
What is CuppaLeads?
Your outbound agent for LinkedIn and cold email, running in the cloud with nothing to install. It reaches out, follows up and stops the moment someone replies, so you can focus on closing.
Where do my leads come from?
Six places: CSV or Excel, pasted profile links, a LinkedIn search URL, people who liked or commented on a post, your existing connections, and a webhook per list for Zapier, Make, Clay or your forms. Duplicates are removed automatically.
Accounts and messages.
How many LinkedIn accounts can I connect?
As many as you like, each with its own smart limits, warm-up and working hours. Cuppa dedupes leads across all of them, one Unibox holds every conversation, and you pay per connected account.
Does Cuppa write messages with AI?
AI-written messages and reply suggestions are coming soon. Today you write your own, with variables, a live preview on a real lead and A/B variants to see what lands.
Your Workspace, your domain.
Is cold email really included?
Yes, it's included, sent from your own Google Workspace mailboxes after a one-time setup of about 15 minutes with your Workspace admin. Microsoft 365 is coming soon.
How does Cuppa keep my mailboxes healthy?
It verifies every address with your own verification key, checks SPF, DKIM and DMARC before launch, and paces each mailbox. Every email carries an unsubscribe link, and follow-ups stop on any reply, auto-reply or bounce notice.
Can one sequence mix LinkedIn and email?
Today they run as separate campaigns, side by side in the same app, and each stops on replies in its own channel. To pause someone everywhere, add them to your suppression and do-not-contact lists.
Pricing
Simple, per account.
How does pricing work with 10 or more accounts?
Each of your first 9 LinkedIn accounts is $59 a month, or $49 billed annually. Your 10th and every account after it costs $39, or $32 billed annually. Adding an account never lowers your bill.
Will I need anything else?
For LinkedIn, nothing: it's all included. For cold email, bring your own Google Workspace and email-verification key, which those providers bill you for directly.
Can I add teammates or white-label it?
Team seats and agency white-label are both coming soon. Today each customer gets one workspace with unlimited LinkedIn accounts.
Trust
Guardrails that keep profiles healthy.
How does Cuppa keep my LinkedIn accounts healthy?
Built-in guardrails on every account: smart daily limits (20 invites and 40 messages by default), warm-up on autopilot, working hours, 2–8 minute gaps, stale invites tidied after 20 days, and it stops the moment they reply.
What if LinkedIn flags an account?
Cuppa pauses that account's campaigns, emails you and shows the one step to take. Nothing restarts on its own: you resume when the account is ready.
Do you store my LinkedIn password?
Never: it's used once to sign in on our own screen and isn't kept. You can also connect with a session cookie, and two-factor codes, app approvals and captchas are all handled.
Still curious?
Ask a real person. We love a good question.
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