Refund and cancellation policy

This policy explains how cancelling works and when we refund a charge for CuppaLeads, the LinkedIn outreach and cold email software run from India by its founder. Read it with our terms of service.

Paid plans aren’t switched on in the app yet, so nothing is charged today. This policy applies to every paid plan once they are.

Every account starts with a 30-day free trial. You don’t need a card, and nothing is charged during it.

Plans are billed per connected LinkedIn account, in US dollars, with no tax added. Current prices are on our pricing page, and payments go through Razorpay, our payment provider.

• A monthly plan renews every month, paid in advance, until you cancel.
• A yearly plan is billed once a year, upfront, and renews every year until you cancel.

You can cancel at any time in Settings → Billing in the app. You keep access, and your campaigns keep sending, until the end of the period you’ve already paid for: the month on a monthly plan, or the year on a yearly plan.

After that, sending pauses. If you haven’t subscribed again 7 days after sending pauses, your LinkedIn accounts are disconnected. Your campaigns, leads and history stay.

We don’t refund a period you’ve already paid for, on a monthly or a yearly plan. This includes:

• cancelling partway through a month or a year
• removing a LinkedIn account partway through a period
• a LinkedIn account added partway through the year on a yearly plan: it is charged for the months left in that year, and that charge isn’t refunded either

We may still choose to give a refund in other cases.

If we charged you by mistake, such as a duplicate charge or the wrong amount, we refund it in full. Email madhuri@cuppaleads.co within 30 days of the charge.

Refunds go back to the payment method you paid with, through Razorpay. They usually arrive within 5–7 working days.

Questions about cancelling or a refund? Email madhuri@cuppaleads.co.